TERMS AND CONDITIONS & CANCELLATION POLICY
Extra Ibiza, Sociedad Limitada
Version 2.0
Effective date: 01 January 2026 NIF: B22647002 | Calle Zenete, 10 - 29013 Málaga (Málaga), Spain | info@extra.travel
These Terms and Conditions and Cancellation Policy form a single, unified contractual document governing all bookings arranged or provided by Extra Ibiza SL. By accessing the website, submitting an enquiry, making a booking, or paying a deposit, the Client confirms that they have read, understood, and accepted both in their entirety.
PART ONE — TERMS AND CONDITIONS
1. Identity of Extra Ibiza SL
1.1 Company details. These Terms and Conditions are issued by Extra Ibiza, Sociedad Limitada, NIF B22647002, with registered address at Calle Zenete, 10 — 29013 Málaga (Málaga), Spain ("Extra Ibiza", "we", "us", "our"). Contact: info@extra.travel.
1.2 Two types of booking. Extra Ibiza operates in two distinct capacities depending on the nature of the booking, as follows:
(a) Agency Bookings. For the majority of villa rentals and yacht charters in Extra Ibiza's portfolio, Extra Ibiza acts solely as a commercial agent and intermediary, facilitating bookings between Clients and independent third-party owners, operators, and captains ("Suppliers"). In respect of Agency Bookings, Extra Ibiza does not own, operate, or manage the relevant villa or vessel, and the underlying service contract is between the Client and the relevant Supplier.
(b) Directly Managed Bookings. For a defined subset of properties and vessels managed by Extra Ibiza under direct management agreements with their owners, Extra Ibiza acts as the direct service provider and principal contracting party in respect of the provision of the relevant service. In Directly Managed Bookings, the Client contracts with Extra Ibiza for the delivery of the service, and Extra Ibiza assumes full responsibility for service quality, habitability, and safety in accordance with applicable law.
1.3 Booking type disclosure. The Client's booking confirmation will expressly state whether the booking is an Agency Booking or a Directly Managed Booking. The applicable liability framework, Cancellation Policy provisions, and contractual terms differ between the two booking types as set out in this document. If the Client is uncertain as to the nature of their booking, they should contact Extra Ibiza at info@extra.travel before confirming.
1.4 Agency Bookings — Supplier responsibility. In respect of Agency Bookings, all services are rendered by Suppliers under their own licences, insurance policies, and operational responsibility. Extra Ibiza has no authority over, and accepts no liability for, the acts, omissions, defaults, or negligence of any Supplier.
1.5 Applicability. These Terms and Conditions apply to both Agency Bookings and Directly Managed Bookings, subject to the specific provisions applicable to each booking type where indicated. They prevail over any conflicting terms issued by Suppliers in respect of Agency Bookings, unless mandatory applicable law provides otherwise.
2. Scope of Services
2.1 The services arranged or provided by Extra Ibiza are limited to:
Villa rentals in the Balearic Islands and surrounding regions;
Yacht and boat charters in the Balearic Islands and surrounding waters.
2.2 Any additional services — including but not limited to catering, private transfers, crew services, fuel, provisioning, and curated experiences — are arranged through independent third-party providers regardless of booking type. Extra Ibiza assumes no responsibility or liability for the performance, safety, or quality of such ancillary services.
3. Enquiries and Booking Process
3.1 Non-binding enquiries. All enquiries are non-binding and constitute an invitation to make an offer. No contractual obligation arises on either party from an inquiry alone.
3.2 Booking confirmation. A booking is legally confirmed, and a binding contract formed, only when the required deposit has been received and cleared in Extra Ibiza's account and when the customer received the booking confirmation. The booking confirmation can be sent either via email or via the official WhatsApp channel
3.3 No other form of confirmation. Verbal statements, WhatsApp messages, SMS, social media messages, or provisional holds do not constitute a confirmed booking and create no contractual obligation, unless a written confirmation is subsequently issued by Extra Ibiza confirming the booking.
3.4 Accuracy of information. The Client is responsible for verifying that all details in the written booking confirmation — including booking type, dates, parties, and pricing — are accurate. Any discrepancies must be notified to Extra Ibiza within 24 hours of receipt of the confirmation. Extra Ibiza accepts no liability for errors not raised within this period.
4. Prices and Payments
4.1 Currency. All prices are quoted in euros (EUR) unless expressly stated otherwise in writing.
4.2 Price guarantee. Prices are subject to change between the date of enquiry and the date of written confirmation. A quoted price is only guaranteed once a written booking confirmation has been issued and the required deposit received.
4.3 Deposit — Agency Bookings. For Agency Bookings, unless stated otherwise in the booking confirmation, a deposit equal to 50% of the total booking value is required to confirm the booking. The deposit is collected by Extra Ibiza on behalf of the relevant Supplier as an advance payment toward the total booking price, unless the booking confirmation explicitly states otherwise.
4.4 Deposit — Directly Managed Bookings. For Directly Managed Bookings, unless stated otherwise in the booking confirmation, a deposit equal to 50% of the total booking value is required to confirm the booking. The deposit is collected by Extra Ibiza as principal and forms part of the total price due to Extra Ibiza for the service.
4.5 Balance payment. The remaining balance is due within the timeframe communicated in writing at the time of confirmation. Failure to pay the balance by the stated due date shall entitle Extra Ibiza to cancel the booking and apply the cancellation provisions set out in Part Two of this document.
4.6 Exclusions. Unless explicitly stated otherwise in the booking confirmation, quoted prices exclude:
the Balearic Islands Tourist Tax (Impost sobre Estades Turístiques), levied in accordance with applicable regional legislation at the rate applicable at the time of stay;
other local levies, port fees, or authority charges applicable to the specific service;
fuel surcharges, unless included in the booking confirmation;
optional extras and ancillary services not forming part of the original booking confirmation.
4.7 Agency fee — clarification. For Agency Bookings, Extra Ibiza's remuneration consists solely of the agency or service fee retained by Extra Ibiza from the total amount collected. Amounts collected by Extra Ibiza on behalf of Suppliers are held and disbursed as agent and do not constitute Extra Ibiza's own revenue.
5. Client Obligations
5.1 The Client agrees to:
provide accurate, complete, and truthful personal and booking information at all times;
comply with all property rules, house rules, and maritime regulations applicable to the booked service;
follow all instructions issued by property managers, vessel operators, captains, and crew, including all safety-related directives;
use the property or vessel in a responsible, lawful, and respectful manner.
5.2 Responsibility for party. The Client is personally responsible for the conduct of all members of their party and any third parties invited or permitted by them to access the property or vessel. The Client accepts full liability for any damage, loss, or additional costs caused by any member of their party.
6. Identification and Security Deposits
6.1 Identification. Clients may be required to provide valid government-issued identification or passport details prior to arrival, in accordance with applicable Spanish tourism, maritime, or law enforcement regulations.
6.2 Security deposits — Agency Bookings. Unless explicitly stated otherwise in the booking confirmation, security deposits for Agency Bookings are held and managed directly by the relevant Supplier and are not handled by Extra Ibiza. Any claim against such a security deposit is solely between the Client and the Supplier.
6.3 Security deposits — Directly Managed Bookings. For Directly Managed Bookings, any security deposit requirement will be stated in the booking confirmation. Such deposits are held by Extra Ibiza and shall be returned to the Client within 7 business days of departure, subject to deduction of any amounts due in respect of damage, loss, or additional cleaning costs.
6.4 Damage liability. Any damage to a property or vessel, loss of equipment or inventory, or additional cleaning costs beyond normal use remain the full responsibility of the Client, regardless of booking type. Damage must be reported in writing to Extra Ibiza within 24 hours of discovery and, in any event, prior to departure. Claims for damage not documented in writing with supporting photographic evidence prior to the Client's departure may be unenforceable.
7. Conduct and Right to Terminate
7.1 Extra Ibiza reserves the right — directly for Directly Managed Bookings, and through or at the request of the relevant Supplier for Agency Bookings — to arrange immediate termination of a stay or charter without refund in the event of:
any illegal activity on or from the property or vessel;
dangerous, reckless, or threatening behaviour toward Extra Ibiza personnel, Suppliers, crew, neighbours, or third parties;
violation of house rules, maritime regulations, or safety directives;
conduct that endangers the safety of any person or the structural integrity of the property or vessel;
drug-related activity or possession of prohibited substances on the property or vessel.
7.2 In the event of termination under Clause 7.1, the Client shall bear all costs of departure and relocation and shall have no claim for refund of any amount paid.
8. Liability and Disclaimer
8.1 Agency Bookings — liability of Extra Ibiza. In respect of Agency Bookings, Extra Ibiza is not liable for:
any act, omission, default, breach of contract, or negligence of any Supplier;
death, personal injury, illness, loss, or damage sustained during a stay or charter;
cancellation, modification, or non-performance by any Supplier;
travel disruptions, weather conditions, port closures, or force majeure events;
any matter within the operational control of a Supplier, captain, or owner.
8.2 Agency Bookings — liability cap. To the fullest extent permitted by mandatory applicable law, the aggregate liability of Extra Ibiza to the Client in respect of any Agency Booking — on any legal basis including contract, tort, or statute — shall not exceed the agency or service fee actually retained by Extra Ibiza in connection with the specific booking giving rise to the claim. For the avoidance of doubt, this cap refers exclusively to Extra Ibiza's own remuneration and does not include amounts collected and disbursed on behalf of Suppliers.
8.3 Directly Managed Bookings — liability of Extra Ibiza. In respect of Directly Managed Bookings, Extra Ibiza, as the direct service provider, accepts liability for service delivery in accordance with the standards communicated at the time of booking and with applicable Spanish law, including the LGDCU.
8.4 Directly Managed Bookings — liability cap. To the fullest extent permitted by mandatory applicable law, the aggregate liability of Extra Ibiza to the Client in respect of any Directly Managed Booking — on any legal basis — shall not exceed the total amount paid by the Client to Extra Ibiza for the specific booking giving rise to the claim.
8.5 Exclusion of indirect loss. In respect of both booking types, Extra Ibiza expressly excludes all liability for indirect, consequential, economic, or loss-of-enjoyment damages, to the fullest extent permitted by mandatory applicable law.
8.6 Consumer rights preserved. Nothing in this Clause limits any mandatory rights the Client may have under applicable consumer protection legislation, including the LGDCU and EU Directive 2011/83/EU.
9. Right of Withdrawal
9.1 In accordance with Article 103(l) of the LGDCU and EU Directive 2011/83/EU, the statutory 14-day right of withdrawal does not apply to contracts for accommodation, transport, vehicle rental, catering, or leisure services where the contract provides for a specific date or period of performance.
9.2 Accordingly, once a booking confirmation has been issued and the deposit received, the Client's right to cancel is governed exclusively by the Cancellation Policy set out in Part Two of this document.
10. Insurance
10.1 For Agency Bookings, villas and vessels are insured by their respective Suppliers. Extra Ibiza does not provide any insurance coverage for Clients or their property.
10.2 For Directly Managed Bookings, Extra Ibiza maintains appropriate insurance coverage for the managed property or vessel. This does not extend to the Client's personal belongings, personal accident, travel disruption, or cancellation.
10.3 Clients are strongly advised — and, in the case of yacht charters, are expected — to obtain comprehensive:
travel insurance;
medical and personal accident insurance;
cancellation and curtailment insurance;
personal liability insurance.
Extra Ibiza accepts no responsibility for any loss that would have been covered by adequate insurance had the Client obtained it.
11. Force Majeure
11.1 Extra Ibiza shall not be liable for any failure or delay in performance caused by events or circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, government actions, maritime authority restrictions, port closures, strikes, civil unrest, pandemics, or war.
11.2 For Agency Bookings, force majeure does not automatically entitle the Client to a refund unless expressly provided by mandatory applicable law or the Cancellation Policy in Part Two.
11.3 For Directly Managed Bookings, where a force majeure event renders performance impossible, Extra Ibiza will offer the Client a full refund of amounts paid to Extra Ibiza in respect of the unperformed portion, less any non-recoverable costs already committed at the time of the force majeure event, subject to mandatory applicable law.
11.4 Partial performance. Where a force majeure event affects only part of a stay or charter, any refund shall be calculated on a pro-rata basis in respect of the unperformed portion only.
12. Data Protection and Privacy
12.1 Personal data collected in connection with these Terms and Conditions is processed by Extra Ibiza, Sociedad Limitada as data controller, in accordance with the Privacy Policy of Extra Ibiza SL available at [URL] and with Regulation (EU) 2016/679 (GDPR) and Ley Orgánica 3/2018 (LOPDGDD).
12.2 Processing is carried out on the legal basis of contract performance pursuant to Article 6(1)(b) GDPR. No consent to data processing is implied or required by acceptance of these Terms and Conditions.
12.3 Extra Ibiza does not sell or otherwise disclose Client personal data to third parties for commercial or marketing purposes.
13. Amendments
Extra Ibiza reserves the right to amend these Terms and Conditions at any time. The version in force at the date of the booking confirmation shall govern the relevant booking. Amendments will not apply retroactively to confirmed bookings.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions are governed by and construed in accordance with Spanish law and applicable European Union law, in particular the LGDCU, the LOPDGDD, and the GDPR.
14.2 Any disputes arising from or in connection with these Terms and Conditions shall be submitted to the exclusive jurisdiction of the competent courts of Málaga, Spain, without prejudice to:
the mandatory jurisdiction rules applicable to consumer contracts under applicable EU law, which may entitle a consumer to bring proceedings before the courts of their country of habitual residence; and
the Client's right to seek redress through the applicable consumer arbitration or mediation body.
PART TWO — CANCELLATION POLICY
15. General Framework
15.1 Integrated document. This Cancellation Policy forms an integral part of the Terms and Conditions set out in Part One above. Together, they constitute the complete contractual framework governing the Client's relationship with Extra Ibiza. In the event of any conflict between Part One and Part Two, Part Two shall prevail in respect of cancellation, modification, and refund matters.
15.2 Two distinct cancellation regimes. The cancellation terms applicable to a booking depend on whether the booking is an Agency Booking or a Directly Managed Booking, as defined in Clause 1.2 and as stated in the booking confirmation. The Client is strongly advised to review the applicable regime before confirming their booking.
15.3 Agency Bookings — agent role. For Agency Bookings, the underlying villa rental or yacht charter contract is between the Client and the relevant Supplier. Accordingly, the availability and quantum of any refund in respect of the underlying service is subject to the applicable Supplier terms, which govern the Supplier's own cancellation charges ("Supplier Charges"). Extra Ibiza will provide the Client with the applicable Supplier cancellation terms upon request and, in any event, prior to written booking confirmation.
15.4 Directly Managed Bookings — principal role. For Directly Managed Bookings, Extra Ibiza is the direct contracting party and the cancellation terms set out in Clauses 19 and 20 apply in full. There are no Supplier terms to pass through.
15.5 Insurance recommendation. Extra Ibiza strongly recommends that all Clients obtain comprehensive travel insurance covering cancellation, illness, travel disruption, and other unforeseen events prior to confirming any booking.
15.6 Mandatory rights. Nothing in this Cancellation Policy limits any mandatory rights the Client may have under applicable law.
16. Definitions
For the purposes of this Cancellation Policy:
"Booking" means a confirmed reservation for a villa stay, yacht charter, or combination thereof, including any ancillary services confirmed at the Client's request.
"Check-in Date" means the arrival or start date of the villa stay as stated in the booking confirmation.
"Charter Start Date" means the start date and time of the yacht or boat charter as stated in the booking confirmation.
"Deposit" means the advance payment required to confirm a Booking, typically equal to 50% of the total booking value unless stated otherwise in the booking confirmation.
"Supplier Charges" means cancellation fees, non-refundable amounts, or other sums due under Supplier terms as a result of a cancellation, modification, or no-show by the Client. Applicable to Agency Bookings only.
"Administration Fee" means the fixed fee of 5% of the gross booking value (with a minimum of 50€ charged by Extra Ibiza in connection with the processing of a cancellation of a booking during the free cancellation window. This fee represents a genuine pre-estimate of administrative costs incurred by Extra Ibiza in connection with the cancellation.
"Written Cancellation Notice" means a cancellation request submitted by email to info@extra.travel and acknowledged in writing by Extra Ibiza. No other channel — including WhatsApp, telephone, social media, or any other messaging platform — constitutes valid cancellation notice. The effective cancellation date is the date on which Extra Ibiza issues written acknowledgement of receipt. Extra Ibiza will acknowledge receipt within 2 business days.
17. Agency Bookings — Villa Cancellations
17.1 Free cancellation window. Unless stated otherwise in the booking confirmation, Agency Booking villa reservations may be cancelled by Written Cancellation Notice without Extra Ibiza cancellation penalty up to 60 days prior to the Check-in Date, provided that no special arrangements or third-party services have already been confirmed and paid at the Client's request.
17.2 Cancellation after the free window — indicative schedule. After the free cancellation window, refunds (if any) are determined by the applicable Supplier terms:
Cancellation timing
Indicative outcome
31 to 60 days before Check-in Date
Deposit typically retained by Supplier; no further Supplier Charges
15 to 30 days before Check-in Date
Deposit retained; Supplier Charges of up to 75% of total booking value may apply
0 to 14 days before Check-in Date / no-show
Supplier Charges of up to 100% of total booking value
The above is indicative only. The binding position is set out in the Supplier terms applicable to the specific booking, which will be communicated to the Client prior to confirmation.
17.3 Third-party ancillary services. Any ancillary third-party services confirmed at the Client's request are governed by the relevant third-party Supplier's own terms and may be entirely non-refundable once confirmed, regardless of when cancellation occurs.
17.4 Force majeure — Agency villa bookings. Where an event legally prevents the villa stay from taking place, the outcome is determined by applicable law and Supplier terms. Extra Ibiza will use reasonable endeavours to negotiate a proportionate outcome with the Supplier on the Client's behalf.
18. Agency Bookings — Yacht Charter Cancellations
18.1 Weather and safety decisions. A charter may be cancelled or curtailed before or during the charter period only by the appointed captain or operator where weather conditions, maritime authority decisions, or safety considerations make departure or continuation unsafe or unlawful. In such circumstances:
the primary remedy is rescheduling, subject to availability and Supplier agreement;
if rescheduling is not feasible, any refund shall follow Supplier terms and applicable mandatory law.
18.2 Client cancellation — indicative schedule. If the Client cancels a yacht charter Agency Booking, the Deposit and other payments are handled in accordance with Supplier terms. As a general guide:
Cancellation timing
Indicative outcome
More than 30 days before Charter Start Date
Deposit is fully reimbursed to the Clients, less the Administration Fee.
15 to 30 days before Charter Start Date
Supplier charges may amount to up to 75% of total charter value.
0 to 14 days before Charter Start Date / no-show
Supplier charges may amount to up to 100% of total charter value.
18.3 Late arrival. Late arrival by the Client may result in a reduction of charter duration and/or trigger Supplier Charges in accordance with Supplier terms. No refund is available for charter time lost due to the Client's late arrival.
18.4 Early termination. Early termination of a charter at the Client's request does not entitle the Client to any refund of amounts paid, unless Supplier terms explicitly provide otherwise.
19. Directly Managed Bookings — Villa Cancellations
19.1 Free cancellation window. Directly Managed villa bookings may be cancelled by Written Cancellation Notice with a full refund of the deposit, less the Administration Fee of 5% of the gross booking value or 50€, whichever is higher, up to 60 days prior to the Check-in Date.
19.2 Fixed cancellation schedule. The following cancellation schedule applies to all Directly Managed villa bookings and constitutes Extra Ibiza's own binding policy:
Cancellation timing
Outcome
More than 60 days before Check-in Date
Deposit is fully reimbursed to the Client, less the Administration Fee
30 to 60 days before Check-in Date
Client may be charged up to 75% of total booking value.
Less than 30 days before Check-in Date / no-show
Client may be charged up to 100% of total booking value.
19.3 Basis for cancellation charges. Cancellation charges under Clause 19.2 represent a genuine pre-estimate of the losses sustained by Extra Ibiza as a result of the cancellation, including opportunity cost, re-marketing costs, and administrative, financial and operational costs already committed. They are not intended to operate as a penalty.
19.4 No-show. Failure to arrive on the Check-in Date without prior Written Cancellation Notice constitutes a no-show and no refund shall be due.
19.5 Force majeure — Directly Managed villa bookings. Where a force majeure event renders the villa unavailable or the stay legally impossible, Extra Ibiza will refund all amounts paid in respect of the affected period on a pro-rata basis, less any non-recoverable costs already committed at the time of the event, in accordance with applicable mandatory law.
20. Directly Managed Bookings — Yacht Charter Cancellations
20.1 Weather and safety decisions. For Directly Managed yacht charters, the appointed captain retains sole authority to cancel or curtail a charter on safety or weather grounds. In such circumstances:
the primary remedy offered by Extra Ibiza is rescheduling, subject to availability;
if rescheduling is not feasible within the Client's available dates, Extra Ibiza will refund amounts paid on a pro-rata basis in respect of the cancelled portion.
If the client accepts a rescheduling and the weather and safety conditions allow for the charter to happen, the customer is subject to the same terms and conditions of the original booking. Shall the customer decide to cancel, no refund will be granted.
20.2 Fixed cancellation schedule. The following cancellation schedule applies to all Directly Managed yacht charter bookings:
Cancellation timing
Refund
More than 30 days before Charter Start Date
Deposit is fully reimbursed to the Client, less the Administrative Fee.
15 to 30 days before Charter Start Date
Client may be charged up to 75% of total charter value.
Less than 14 days before Charter Start Date / no-show
Client may be charged up to 100% of total charter value.
20.3 Late arrival. No refund is available for charter time lost due to the Client's late arrival. Extra Ibiza reserves the right to charge reasonable additional costs arising from crew scheduling or port slot constraints caused by late arrival.
20.4 Early termination. Early termination of a Directly Managed charter at the Client's request does not entitle the Client to any refund of amounts paid.
21. Deposits, Payments, and Refund Handling
21.1 Agency Bookings — pass-through of Supplier refunds. Where a Supplier issues or authorises a refund in respect of an Agency Booking, Extra Ibiza will pass through the refunded amount to the Client after receipt from the Supplier, using the original payment method where possible.
21.2 Directly Managed Bookings — refund processing. Refunds due in respect of Directly Managed Bookings will be processed by Extra Ibiza within 14 calendar days of the Written Cancellation Notice being acknowledged.
21.3 Processing fees. Where any refund is processed, non-recoverable payment processing fees actually incurred and charged by payment service providers or financial institutions may be deducted from the refunded amount. The Client will be notified of any such deduction in advance of the refund being issued.
21.4 Additional Supplier Charges — Agency Bookings. Where Supplier Charges exceed the amount already paid by the Client (including the Deposit), the Client remains liable for the difference. Extra Ibiza will notify the Client in writing of any additional Supplier Charges within 5 business days of being informed by the Supplier, and will provide supporting documentation evidencing the basis for such charges upon the Client's request. The Client's liability for additional Supplier Charges shall not exceed the total booking value stated in the booking confirmation.
22. Modifications
22.1 Requests to change booking dates, duration, or materially alter the scope of any booking are treated as a cancellation of the original booking and a new booking, and the applicable cancellation schedule under this Part Two shall apply to the original booking accordingly, unless explicitly approved in writing by Extra Ibiza and, for Agency Bookings, accepted by the Supplier.
22.2 Approved modifications are subject to:
availability at the time of the modification request;
any price difference applicable to the new dates or configuration, payable by the Client; and
for Agency Bookings, any Supplier Charges arising under Supplier terms as a result of the modification.
22.3 Minor date adjustments. At Extra Ibiza's sole discretion, a request to adjust a booking by up to 48 hours may be treated as a minor modification not triggering the cancellation provisions of this policy, subject to availability and, for Agency Bookings, Supplier approval.
23. Exceptional Circumstances
23.1 In cases of (a) documented hospitalisation of the Client requiring cancellation of the booking, or (b) death of an immediate family member of the Client (spouse, civil partner, parent, child, or sibling), Extra Ibiza will, upon receipt of official supporting documentation (such as a medical certificate issued by a licensed medical practitioner or an official death certificate):
for Agency Bookings: use reasonable endeavours to negotiate a refund, credit, or rebooking with the relevant Supplier on the Client's behalf, subject entirely to Supplier approval and Supplier terms;
for Directly Managed Bookings: waive the Administration Fee and apply a minimum 50% refund of the total booking value regardless of the cancellation timing, provided the Written Cancellation Notice and supporting documentation are received by Extra Ibiza no later than 48 hours after the hospitalisation or death giving rise to the cancellation.
23.2 Any outcome under Clause 23.1 in respect of Agency Bookings is entirely subject to Supplier approval. Extra Ibiza cannot guarantee any particular outcome and makes no representation that a refund from the Supplier will be obtained.
24. Non-Precedent
Any refund, credit, rebooking, or gesture of goodwill extended by Extra Ibiza in any individual case shall not constitute a waiver of this Cancellation Policy, shall create no precedent, and shall impose no obligation on Extra Ibiza to extend equivalent treatment in any subsequent case.
25. How to Cancel
All cancellation and modification requests must be submitted exclusively by email to info@extra.travel, clearly stating:
the full name and surname of the lead Client;
the email address and telephone number used at the time of booking;
the name of the villa or vessel and the booked dates;
the reason for cancellation or modification.
The effective cancellation date is the date on which Extra Ibiza issues written acknowledgement of the cancellation request. Extra Ibiza will acknowledge receipt within 2 business days. Cancellation requests submitted through any other channel — including WhatsApp, telephone, social media, or any other messaging platform — are not valid and will not be processed until confirmed by email.